At Geesol Energy, we strive to ensure the satisfaction of our customers with every product purchased. If for any reason you are not satisfied, our return policy provides a clear process for handling returns and exchanges.
1. Eligibility for Returns
Products may be returned under the following conditions:
- The item is defective, damaged, or not as described.
- The item is unused, in its original condition, and in its original packaging.
- The return request is made within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order products.
- Items damaged due to misuse or improper handling by the customer.
3. Return Process
- Step 1: Notify our customer support team by phone at +254798216804 or email at info@geesolenergy.com, providing the order number, proof of purchase, and details of the issue.
- Step 2: After approval, securely pack the product in its original packaging.
- Step 3: Ship the product to the return address provided by our team. Customers are responsible for shipping costs unless the return is due to a defect or error on our part.
4. Refunds
- Refunds will be processed once the returned item has been received and inspected.
- Refunds are issued to the original payment method within 7–10 business days of approval.
- Shipping fees are non-refundable, except for returns due to defects or errors.
5. Exchanges
If you wish to exchange a product, please contact us with your request. Exchanges are subject to product availability and the same conditions outlined in the returns section.
6. Contact Information
For assistance with returns or exchanges, reach us at:
- Phone: +254798216804
- Email: info@geesolenergy.com