At Geesol Energy, we are committed to providing reliable and timely delivery of our high-quality solar energy solutions. This policy outlines our shipping processes to ensure transparency and customer satisfaction.
1. Shipping Locations
We deliver our products within Kenya, including remote and underserved regions. For international shipping inquiries, please contact our customer support team for assistance.
2. Shipping Methods and Costs
- Local Delivery: We partner with trusted logistics providers to ensure safe and efficient delivery. Shipping costs are calculated based on the product size, weight, and delivery location.
- Pick-Up Option: Customers near our headquarters in Evergreen Square, Kiambu Road, can opt for free pick-up. Prior arrangements must be made with our team.
3. Processing Times
Orders are processed within 2–3 business days. Delivery times may vary depending on location:
- Urban areas: 1–3 business days after processing.
- Remote areas: 3–7 business days.
4. Tracking Orders
Once your order is dispatched, a tracking number will be shared via email or SMS for real-time updates.
5. Damaged or Missing Items
If an item arrives damaged or incomplete, please notify us within 48 hours of delivery. Include photographic evidence and a description of the issue. We will arrange a replacement or refund based on our return policy.
6. Contact Information
For questions or concerns regarding shipping, please reach us at:
- Phone: +254798216804
- Email: info@geesolenergy.com